Shipping Policy

Shipping Policy

Thank you for shopping with us! We are committed to getting your order to you as quickly as possible. Please review our shipping policy below:

Order Processing:

• Orders are typically processed within 1-5 business days. Please note that processing time is separate from shipping time.

Shipping Time:

• We are a small business and do not have warehouses throughout the
  US like larger retailers therefore, shipping times may vary depending on fulfillment/shipping location and unexpected shipping delays.
• Please allow 3-7  business days for your order to arrive after it has been processed.
• We understand that waiting can be difficult, and we appreciate your patience.

Shipping Costs:

• We are pleased to offer free standard shipping on all orders.

Shipping Locations:

• We ship to all locations within United States.

Shipping Method:

• All orders are shipped via standard ground shipping.

Express Shipping:

• At this time, we do not offer express shipping options.

Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.

• You can track your order's progress using the provided tracking number.  

Delivery Issues:

• While we make every effort to ensure timely delivery, we are not responsible for delays caused by shipping carriers or unforeseen circumstances.  
• If you experience any issues with your delivery, please contact us at ellajane.lifeboutique@gmail.com so we can assist you.

Important Notes:

• Business days are Monday through Friday, excluding holidays.
• Shipping times are estimates and are not guaranteed.
• We reserve the right to modify this policy at any time.

We appreciate your understanding and are committed to providing you with a positive shopping experience.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ellajane.lifeboutique@gmail.com. Please note that returns will need to be sent to the following address: P.O. Box 394 Jefferson, GA 30549

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ellajane.lifeboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ellajane.lifeboutique@gmail.com.